1. CANCELLATION RIGHT ("COOLING-OFF PERIOD")

 

Under the UK Consumer Contracts Regulations, you have the right to cancel your order and return your item(s) for any reason within 14 calendar days of receiving your goods.

 

- You must notify us of your decision to cancel within 14 days of delivery.

 

- Once you have notified us, you have an additional 14 days to send the items back to us.

 

2. HOW TO RETURN AN ITEM

 

To request a return, please follow these steps:

 

- Contact our support team at emma@emmaheatheringtonwriter.com with your order number and the details of the item(s) you wish to return.

 

- Package the item(s) securely to prevent damage during transit.

 

- Mail your return package to:

 

Country Girl the Musical Merchandise Returns

5 Brewery Lane, Danaghmore, Co Tyrone, BT70 3PW

 

Note: Unless an item is faulty or delivered in error, the customer is responsible for paying all return shipping costs. We recommend using a trackable postal service (such as Royal Mail Signed For) as we cannot be held responsible for items lost or damaged in transit back to us.

 

3. ITEM CONDITION & ELIGIBILITY

 

- Items must be returned unworn, unwashed, and in reasonable, resalable condition.

 

Under UK law, customers may inspect clothing in the same manner they would in a physical shop (e.g., trying on a T-shirt). We reserve the right to reduce the refund amount if returned items show clear signs of excessive wear, damage, or handling beyond reasonable inspection.

 

4. REFUNDS & PROCESSING

 

Refund Timeline: Once your returned item is received and inspected, we will issue your refund within 14 days of receiving the goods back.

 

Standard Delivery Charges: If you cancel your entire order within the 14-day window, we will also refund the cost of standard delivery charged on your original purchase. Premium or express shipping surcharges beyond standard rates are non-refundable.

 

Payment Method: All refunds will be processed back to the original payment method used at checkout (e.g., Wix Payments, PayPal, or card).

 

5. FAULTY, DAMAGED, OR INCORRECT ITEMS

 

If you receive an item that is defective, damaged in transit, or incorrect, please notify us immediately at emma@emmaheatheringtonwriter.com within 30 days of delivery.

 

Please include photos of the fault or issue.

 

Upon confirmation of a genuine fault, we will provide a prepaid return label (or reimburse your return postage costs) and offer either a full refund or a free replacement.

 

6. EXCLUSIONS (NON-RETURNABLE ITEMS)

 

Unless faulty, we cannot accept returns or offer refunds on:

 

- Personalised, custom-made, or bespoke items.

 

- Items sealed for health or hygiene reasons once unsealed or worn (e.g., undergarments or earrings).

 

7. CONTACT US

 

For any questions regarding returns, refunds, or cancellations, please email us at emma@emmaheatheringtonwriter.com.