1. INTRODUCTION

 

Welcome to Country Girl The Musical Merchandise. These Terms and Conditions govern your use of our website https://www.countrygirlthemusical.com/ and the purchase of any products from it. By accessing our site and placing an order, you agree to be bound by these terms.

 

2. COMPANY DETAILS

 

- Business Name: Emma Heatherington Ltd

- Trading Address: 5 Brewery Lane, Danaghmore, Co Tyrone, BT70 3PW

- Contact Email: emma@emmaheatheringtonwriter.com

 

3. ORDERS AND CONTRACT FORMATION

 

- All orders placed on our site are subject to availability and acceptance.

 

- After placing an order, you will receive an automated order confirmation email. This email acknowledges receipt of your order but does not constitute formal acceptance.

 

- A binding contract is formed only when your order is processed and dispatched.

 

- We reserve the right to refuse or cancel any order for reasons including inventory shortages, pricing errors, or suspected fraud.

 

4. PRICING AND PAYMENT

 

- All prices are displayed in GBP £ and include applicable taxes unless stated otherwise.

 

- Delivery charges are calculated and displayed at checkout based on the destination and shipping service selected.

 

- We accept payment via major credit/debit cards and supported payment gateways displayed at checkout. Orders will not be dispatched until payment is received in full.

 

5. SHIPPING AND DELIVERY

 

- Orders are dispatched from Northern Ireland (UK). Deliveries to the United Kingdom and European Union destinations are free of EU import duties and customs tariffs.

 

- For deliveries to non-EU destinations (e.g., USA, Rest of World), the customer remains responsible for any local import duties, customs charges, or sales taxes levied by destination authorities.

 

6. CANCELLATION RIGHTS & RETURNS (UK CONSUMER RIGHTS)

 

- Under the Consumer Contracts Regulations, UK customers have the legal right to cancel an order within 14 calendar days of receiving the goods.

 

- To initiate a return or cancellation, please contact us at emma@emmaheatheringtonwriter.com

 

- Returned items must be unworn, unwashed, and in original condition.

 

- Unless the item is faulty or incorrect, the buyer is responsible for return postage costs. Refunds will be processed within 14 days of receiving the returned goods.

 

7. FAULTY GOODS

 

If you receive a damaged or defective item, please notify us within 30 days of receipt with photos of the issue. Valid claims will receive a full refund or replacement item.

 

9. LIMITATION OF LIABILITY

 

We are not liable for indirect, incidental, or consequential losses arising from the use of our website or products, to the extent permitted by applicable law.

 

10. GOVERNING LAW

 

These Terms and Conditions are governed by and construed in accordance with the laws of Northern Ireland. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Northern Ireland (or, where applicable, the relevant UK jurisdiction).